Every post-op call answered. Get an AI Care Coordinator.
Post-op questions handled, follow-ups booked, rehab referrals chased, and prior-auth legwork taken off your staff's phone.
Incoming call handled
9:12 PM · 1m 47s
I had my knee replaced Tuesday and it's more swollen tonight. Should I be worried?
Let's get that looked at. Dr. Reyes has 8:20 AM tomorrow, or I can have the on-call nurse phone you back within the hour.
The callback, please.
Escalated to on-call nurse
Surgeon notified · 8:20 AM slot held
Trusted by doctors, clinics & business owners
Built for how you work
YouSquared answers every call, books the follow-up before the patient hangs up, checks in after surgery, and keeps physical therapy referrals from going cold.
- Post-op calls per joint replacement
- 4.4
- Miss their first post-op visit
- 33%
- Patient access
- 24/7
Post-op calls per joint replacement
Miss their first post-op visit
Patient access
Absorb the post-op surge
Joint replacement patients now generate 4.4 calls each after surgery. Your AI takes them all, at any hour.
Follow-ups that actually happen
Patients a call actually reaches attend follow-up at twice the rate of the ones nobody gets through to.
Rehab referrals that stick
Physical therapy booked on the call, and patients who stop attending called back in.
HIPAA-ready by design
PHI handled under a signed BAA. PII auto-redacted, and no PHI in patient texts.
Every patient touchpoint, covered
Real calls your AI handles end to end.
Post-op questions
A patient calls about swelling, dressings, or pain medication days after surgery; your AI answers, documents it, and escalates what needs a surgeon.
Why it matters
Joint replacement patients generate 4.4 calls each after surgery, and contact volume is up 105% for knees and 121% for hips since 2016.
Follow-up scheduling
Your AI books the post-op visit before the patient hangs up, and rebooks the ones who cancel.
Why it matters
In one trauma-center study, 70% of patients attended follow-up when a call reached them, against 34% when nobody got through.
Surgery scheduling & prior auth
Your AI calls patients to schedule around authorization, chases the missing paperwork, and keeps everyone informed.
Why it matters
96% of hip and knee surgeons say prior authorization delays care, and 71% of practices staff someone just to process it, about 15 hours a week.
Rehab & PT referrals
Referrals to physical therapy booked on the call, and mid-plan dropouts called back before the course lapses.
Why it matters
73% of physical therapy patients miss at least one appointment in a course of care.
No-show recovery
Your AI calls the patients who didn't show, finds out what got in the way, and books them back in.
Why it matters
One in three orthopedic surgery patients fails to attend their first scheduled post-operative appointment.
Multilingual
A patient calls in Spanish, Mandarin, or Creole; your AI switches language instantly and handles the full interaction.
Why it matters
43% of limited-English-proficiency adults lack a usual source of care.
Live today
Forward your line and configure your AI in minutes, then plug into your systems as deeply as you need.
- 1
Forward your practice line
Set call forwarding from your phone system (Verizon One Talk, Webex, Teams, RingCentral, Avaya). Five minutes.
- 2
Configure your AI
We train on your surgeons, procedures, post-op protocols, and greeting. Live today.
- 3
Secure patient import
Export from your EHR for follow-up and rehab recall campaigns.
- 4
EHR integration
Direct connection to your EHR for real-time scheduling and patient lookup.
Works with the EHR you already use
YouSquared connects directly to your EHR, so appointments book straight into the real schedule and callers are matched to their patient records.
Using another EHR? We can integrate it on demand.
What healthcare teams say
“I miss calls when I'm in back-to-back procedures. YouSquared tells me which ones are urgent so I know who to call back first.”
Dr. Talat Bessisow
Associate Professor of Medicine, McGill University Health Centre
“I run my clinic solo. Amanda fills the front-desk gap, handling inquiries intelligently while I'm in 75-minute sessions. I never miss a patient who needs care.”
Samuel Lo
Owner, Toronto Acupuncture Clinic