Every patient heard. Get an AI Pharmacy Secretary.
Orders, referrals, refills, adherence and status — handled over the phone, 24/7. Nights, weekends, holidays.
Built for how you work
YouSquared gives pharmacy patients instant access over the phone and frees your team from the queue, while every interaction stays logged and exportable.
- Patient access
- 24/7
- Hold time
- 0
- Languages handled
- 6+
Patient access
Hold time
Languages handled
Refills & adherence
Patients request refills and get adherence nudges without waiting on hold.
Orders & referrals
Your AI takes orders and routes referrals, then confirms by text.
Multilingual
Meet patients in the language they're most comfortable in.
Secure export
Every call is logged and available as a secure CSV export for your records.
Every kind of patient call, answered
Real calls your AI handles end to end — listen to a few.
Orders
Your AI answers instantly, captures new Rx requests, and confirms by text.
Why it matters
30% of peak-hour new-Rx calls go unanswered or to voicemail.
Refills
Patients renew a prescription by phone; your AI collects the Rx number, DOB, and delivery preference.
Why it matters
18% of patients consider switching pharmacies — phone wait is a top reason.
Status updates
Patients check pickup status; your AI verifies identity, takes the details, and checks with your team.
Why it matters
Rx status calls are the single largest driver of inbound phone volume.
Adherence
A patient reports side effects; your AI documents the symptoms and forwards them urgently to the pharmacist.
Why it matters
50% of patients are non-adherent within 6 months of starting a chronic medication.
Referrals
Your AI follows up with outreach leads, qualifies them, and books consults.
Why it matters
68% of eligible patients never start treatment when a new therapy becomes available.
Multilingual
A Spanish-speaking patient calls; your AI switches to Spanish instantly and handles the full interaction.
Why it matters
25% of LEP patients report medication errors linked to language gaps.
Get live this week
Forward your line and configure your AI in minutes — then plug into your systems as deeply as you need.
- 1
Forward your pharmacy line
Set call forwarding from your PBX or carrier admin. Five minutes, no IT ticket.
- 2
Configure your AI
We train on your hours, formulary basics, and greeting. Live the same week.
- 3
Secure CSV export
Export patient reports from your EHR/PMS and import them securely into YouSquared.
- 4
Enable outbound
Your AI proactively reaches physicians for specialty consultations.
- 5
FHIR R4 API
Your IT team registers and configures OAuth scopes for direct integration.
- 6
Real-time webhooks
Rx status, delivery, and appointment events push to your systems in real time.