Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our app, we may collect personal information, including but not limited to:

• Name
• Email address
• Job title and industry
• Location
• Payment information (if applicable)

Voice Data

To provide voice services, we may collect recordings of your voice and related metadata. This data is used to create a personalized voice model for you.

Usage Data

We may also collect information about how you interact with our app, including device information (such as device type and operating system), log data (such as IP address and timestamps), and usage patterns (such as features accessed and duration of use).

Outbound Call Data

When you use the outbound calling feature, we may collect information such as:

• Phone numbers dialed
• Time, date, and duration of calls
• Call recordings (subject to applicable laws and consent)
• Transcripts or summaries generated from calls

This data is collected to provide and improve the outbound calling service, ensure compliance with applicable laws, and monitor system performance.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To personalize your experience
• To communicate with you, including sending updates and promotional materials
• To analyze usage trends and enhance app functionality
• To comply with legal obligations and protect our rights

3. Voice Data and AI Voice Services

Your voice recordings are processed to create a personalized voice model. We may use aggregated and anonymized data derived from your voice for research and development purposes, but your individual voice data will not be shared without your explicit consent.

If you use the outbound call feature, your AI-generated voice may be used to deliver calls on your behalf. We may store these outbound communications (recordings and/or transcripts) solely to fulfill the service, monitor for abuse, or comply with legal obligations. Users are responsible for ensuring they have obtained proper consent from call recipients where required by law.

4. Third-Party AI Services and Data Processing

YouSquared uses third-party artificial intelligence (AI) and cloud services to provide its core functionality, including AI-powered call answering, speech transcription, voice synthesis, call analysis, and messaging. By using YouSquared, you acknowledge and agree that certain personal data will be transmitted to and processed by the third-party service providers described below.

Data We Collect

When you use YouSquared, we may collect the following categories of personal data:

• Call audio recordings: audio from incoming and outgoing calls handled by the AI assistant
• Call transcripts: text generated from call audio via speech-to-text processing
• Caller and contact information: names, phone numbers, company names, and other details provided during calls or entered by you
• Voice samples: recordings you provide to customize your AI assistant's voice
• Phone numbers: your phone number and the phone numbers of people who call you
• Calendar data: schedule and availability information, if you enable calendar integration
• Interaction history: records of past calls, messages, and contact interactions

How We Share Data with Third-Party AI Providers

To deliver the services described above, we share your data with the following categories of third-party providers:

• Speech-to-Text (Transcription): your call audio recordings are sent to transcription providers to convert speech into text. Providers: Deepgram, OpenAI.
• AI Language Models (Call Analysis and Processing): call transcripts, conversation context, and caller information are sent to AI language model providers for call analysis, contact information extraction, spam detection, urgency assessment, and draft message generation. Providers: Google (Vertex AI and Gemini), OpenAI.
• Text-to-Speech (Voice Synthesis): text content is sent to voice synthesis providers to generate spoken AI responses during calls. Providers: OpenAI, ElevenLabs, Cartesia.
• Real-Time Communication: real-time call audio and session data are transmitted through our real-time communication provider to facilitate live AI-powered call handling. Provider: LiveKit.
• Telephony and Messaging: phone numbers and message content are shared with our telephony provider for call routing, SMS delivery, spam detection, and caller identification. Provider: Twilio.

Data Protection by Third Parties

We require that all third-party service providers maintain appropriate technical and organizational security measures to protect your personal data. These providers process your data in accordance with their respective privacy policies and applicable data protection laws. We select providers that offer protections consistent with or equivalent to those described in this privacy policy.

Data Retention

Call recordings, transcripts, and associated data are retained for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us at yousquared-support@strange-attractor.com.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our app (such as hosting services and payment processors)
• If required by law or to respond to legal requests
• In connection with a merger, acquisition, or sale of all or a portion of our assets

We may share metadata from outbound calls (such as phone numbers dialed and call duration) with third-party providers that assist in telecom infrastructure. We do not share call content or personal audio unless required by law or authorized by you.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Healthcare Data and HIPAA Compliance

For users and partners in the healthcare sector, Strange Attractor Technologies Inc. maintains administrative, technical, and physical safeguards consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. Our systems are designed to protect the privacy, integrity, and security of protected health information (PHI) processed through the YouSquared platform. We sign Business Associate Agreements (BAAs) with applicable healthcare clients and ensure all subprocessors handling PHI meet equivalent standards.

7. Use of Google Workspace APIs

We use Google Workspace APIs to enable certain app functionalities. However, we do not use any data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized artificial intelligence (AI) or machine learning (ML) models. Your Workspace data is only used to provide the specific services you have requested and in accordance with this Privacy Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Requesting correction of inaccurate data
• Requesting deletion of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us by email at yousquared-support@strange-attractor.com.

9. Contact and Complaints

Questions, requests, or concerns regarding this notice or our privacy practices should be directed to our Privacy Officer.

If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca or by mail at: Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec K1A 1H3.

Privacy Officer

Strange Attractor Technologies Inc. Email: yousquared-support@strange-attractor.com

10. Updates to This Notice

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on our website with a revised effective date. We encourage you to review this notice periodically to remain informed about how we protect your personal information.